🛍️ Product Questions
How do I choose the right size for a product?
Check the product description for measurements and guidelines.
How should I clean and maintain my adult toys?
Clean with warm water and mild soap or a toy cleaner before and after each use. Store in a dry, dust-free place.
Are the products waterproof?
Many of our items are waterproof, but check the product page to confirm before use.
Are your products made from safe materials?
Absolutely. All products are made from body-safe, non-toxic materials.
Are the products rechargeable or battery-operated?
Many products are rechargeable, and some support multiple battery types. Details are listed on the product page.
Are the toys quiet during use?
Most products are designed for discretion and low noise, but intensity and model can affect sound levels.
Do products have multiple vibration modes or settings?
Yes, many of our items offer multiple speeds and vibration patterns for a customized experience.
💳 Payment Questions
Do you offer installment payment options?
Yes, we support PayPal Pay Later at checkout.
Will my credit card or PayPal statement show adult-related information?
No. We use a neutral soft descriptor so your purchase remains private.
What payment methods do you accept?
We currently only support PayPal. Through PayPal, you can use most major credit and debit cards.
Can I use international credit or debit cards?
Yes, you can use most major international credit and debit cards through PayPal.
🚚 Shipping Questions
Do you ship worldwide?
We currently ship to around 40 countries. Please check Shipping & Delivery for the full list of supported countries.
Is my order discreetly packaged?
Absolutely. All packages are plain with no reference to adult products.
Do you offer expedited shipping?
No, we currently do not offer expedited or rush orders.
How long will it take to receive my order?
Most orders arrive within 6–10 business days after shipping. Some delays may occur.
How can I track my order?
Use your tracking number on 17track.net or the 17TRACK app for real-time updates.
🔄 Refund & Returns Questions
Do you offer a return or exchange guarantee?
Yes, unopened products are eligible for returns or exchanges within 30 days.
Can I return adult toys?
For hygiene reasons, used or opened products cannot be returned unless defective.
Who pays for return shipping?
We cover shipping for defective items or incorrect shipments. Non-defective returns are the customer’s responsibility.
How do I request a refund or exchange?
Contact us within 30 days of receiving your order. Refunds go to your original payment method, and exchanges are shipped within 72 hours.
Will I get my money back to the original payment method?
Yes, all refunds are issued back to the payment method used during purchase.